Contact
Talk to a person.
Median first reply is 11 minutes, day or night. If it is about an order, include the ID and we can skip a round trip.
Response times
Live chat~ 11 min
Email< 2 hrs
Refund review< 24 hrs
Before you write
- Orders that look stalled are usually mid-drip — check order tracking first.
- Refills run automatically. You do not need to request one.
- A private profile pauses delivery. Making it public resumes it.